| Unicom
UNICOM® SYSTEM
Unicom is the generic name for the family of support tools developed
by machinehealers to provide advanced technical solutions, a closed loop
embodiment of automated service utilising an array of advanced technologies.
Unicom facilitates the feedback of fully or partially automated collection,
transmission, storage, evaluation, interpretation, and possible correction
of data within a support role to production equipment and maintenance
systems.
Like a jigsaw puzzle there are many individual pieces to Unicom however,
in contrast with the conventional jigsaw Unicom can be assembled in myriad
combinations to form many different pictures.
Unicom systems are used throughout all facets of machinehealers business
and can be tailored to suit service provision and support in virtually
any environment. Unicom evolved in consultation with all key elements
of the machinehealers core business group and was designed and developed
entirely by our own team of highly skilled IT Technicians.
There are
- modules which monitor the environment; temperature, humidity and pressure
- modules for velocity, voltage, current, angle and weight
plus
- an audiovisual monitoring package (Delta Cat)
- an interface to allow active support of equipment to be controlled
and modified to suit the wear and tear, age or environmental degradation
of equipment
Unicom also lies at the very nucleus of the entire machinehealers
service management ethos.
Integrating leading edge technology i.e. the very latest PDA’s,
with remote diagnostic tools such as Delta Cat, TIPS (our own constantly
updated ‘fix’ database) and our own advanced densitometry
solutions, we are able to acquire, analyze, monitor, transmit and control
data and communications in real time, through our own Service Management
system.
These tools improve quality and efficiency across the entire gamut of
services we are able to provide resulting in tangible benefits for the
customer.
Other Features of Unicom include;
- Monitoring tools that enable detailed remote system performance analysis
and control e.g. advanced densitometry solutions, incorporating USB
technology enabling immediate data analysis, diagnostics and monitoring,
invaluable in the field of Imaging process control.
- Delta Cat, an award winning remote diagnostic audiovisual tool that
enables Technical Specialists to asses and offer support to engineers
or operators on site via a headset mounted camera and microphone. Delta
Cat is designed to transmit video and sound in real time via conventional
telephone lines.
The ability for Field Engineers to view all current jobs listed in order
of priority via a configured mobile communication device. This could
be anything from an enabled mobile phone, a Blackberry or XDA type device.
- Engineers can close all jobs (including parts fitted or to be ordered)
via their mobile device
- Unicom utilises our own in-house service management system but can
be developed to integrate any other Service Management package as required,
including AS400 and Oracle based systems
- Job information is available to engineers via PDA (including outstanding
parts to fit on site.)
- TIPS – a machinehealers development that enables engineers
to draw upon our extensive knowledge of known fixes and which is regularly
updated by engineers then verified before release.
Field managers can view all open jobs plus the current location and
status of all engineers in their area via the Unicom system.
- All engineer car stock can be controlled through Unicom
- Customised web views are available to customers allowing them to
view the current status of all jobs currently open for them in real
time.
Examples of Current Customer Benefits of Unicom
- All jobs closed via Unicom automatically update our call management
system; ensuring information is accurate and current.
- By empowering engineers with the ability to pick their own jobs CMS
(GB) Ltd have realised a 20% increase in productivity.
- Administration costs have been reduced drastically as engineers allocate
and close their own jobs, freeing essential resource in Head Office.
- In giving customers live views of their current/outstanding calls
it drastically reduces the amount of ‘chasing’ calls to
CMS Head Office regarding gives the customer a complete up to date view
of jobs, improving customer trust.
Machinehealers firmly believe that Unicom has the ability to
radically transform and improve performance and efficiency across many
aspects of production and support.
On request, we can provide advice then design, manufacture, supply,
and install a bespoke Unicom system to suit your unique business requirements.
|
